MB SD C4 ewa-net Activation Unknown ID Error Solution

Customer Problem: I run Xentry software with my mb sd connect c4, when enter ewa-net to activate, an error message appears on the screen with “Current MAC address (LAN ID): Unknown LAN ID”. How to solve it?

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Solution offered by obd2tool.com engineer:

1.Open “Computer Management”
2.Right click “Device Manager” to select “Show hidden devices”

MB-SD-C4-ewa-net-Activation-Unknown-ID-Error-Solution-2

3.Uninstall all virtual network card drivers with # in the “Network adapters” option

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4.Restart ewa-net

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